Tuesday, 27 August 2013

Just when you think it's all shit...

Tuesday August 27th. 18:58.

Sitting alone in a pub in Swanwick, (The Village Inn) waiting for the rest of the collectively creative talents of Beacon to arrive. Tonight we are looking at how to... well end the current season of 'The Adventures Of Stephen Brown'.

There's some different ideas to talk about, to throw back and forth like the proverbial pinball. Not wishing to spoil things for anyone that actually watches the series, I won't divulge what the suggestions are. That would be wrong.

It's been a fun old day at work. I have though, come away with a feeling that I can do anything if I put my mind into 'can do' gear and do it. I took an escalation from an advisor where this guy wanted us to remove his meter, today. If we didn't, his house sale would fall through, which was also due to complete today - and if that happened he and his son (who was also purchasing a property as a result of this sale) would probably lose the houses that they were buying. All this because of some odd stipulation on the part of the mortgage company used by the person buying their property. We'd tried to find an appointment for him, done some running around, calling different people, and found out that we could go out there on September 9th. This wasn't going to be enough to help him. The guy was getting really desperate on the phone, offering to pay for the job to be done.

Enter.. Resolver Man.

I called some other people, spoke to someone in charge at the depot, and they were able to arrange for an engineer to go round there on the way home.

The customer was over the moon. Ecstatic. He was very thankful, and said he couldn't put into words the relief that we'd given him.

You know, just when you're day is going to shit, just when you think that maybe it's an endless tunnel of slog and hard work and little progress... you get things like this that give you pause to stop and remember. Actually I like what I do. I love helping people. I love making a difference.

Now for some ideas about how to round of a science fiction series......

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